Hate is a strong word and so I reserve it for use only on truly egregious programs. Despite being granted Hilton Diamond status this week via the widely reported status match opportunity, I find myself with nothing but hard feelings about the hotel chain.
Them giving me status is not what’s rubbing me the wrong way, or the fact that Paris never returns my calls (just kidding!), it’s their loyalty program. Like many of you, I save points up with the hope of redeeming them for out-sized value. I get excited about aspirational products and experiences and if an airline/hotel/program can’t offer that then I simply put my spending on a 2% cash back card.